Delivery & Returns
1. SHIPPING AND DELIVERY.
The delivery will be to the address specified in your order. The orders are estimated to arrive within 2-4 business days.
You can find information on the delivery cost at checkout or in your order confirmation email.
You may also use our Adlens Order Tracking to check your order on our delivery services providers’ website and to obtain an estimated delivery date.
All risks in the products (including risk of any damage or theft or loss of Products) shall pass to you when they are delivered to the address specified in your order.
We shall not be liable for any delay or failure to deliver the products if the delay or failure is wholly or partly caused by circumstances beyond our control. We will make every effort to keep you informed of the product status in email but we maintained that we shall not be liable for such delay or failure. However, if the delay persists for such time that it becomes impossible for us to deliver the products, we shall send an email to provide you with the option to cancel the contract and to refund you in full (See Cancellation and Returns below).
Should you wish to amend or change your order, please contact us. If you change your order, there may be changes to the delivery timescale and/or for the price you pay for the product. Once you provide details of such changes, we will notify you in email of the acceptance of your changes, take payment for the price difference on the new product and provide you your new shipment details.
2. CANCELLATION AND RETURNS.
We offer a no-questions-asked, 90 days return policy from the day you receive your order.
To return a product purchased from Adlens, please complete the return form enclosed with your shipment. We ask that you always return the product with all moving parts intact, in original and undamaged packaging (we do allow the shrink wrap to be opened, so that you can try the glasses you ordered). We will be happy to arrange a refund of the full product cost. Once we have received your returned product we will arrange and exchange of equivalent product or refund the value of your goods.
If you wish to cancel your order once it is placed, reach out to us via the contact us section of the web site.
It is your responsibility to assure the quality of all goods upon receipt. If you encounter a problem with our product or believe it is damaged or it is incorrectly supplied, please contact us. We will work to resolve the problems by either providing you a full refund or exchange of equivalent product at your discretion. Please allow 7–10 days to process your return and credit your original form of payment.