Our Shipping & Returns policy is taken directly from our full Terms & Conditions.

Shipping & Returns

 

8. SHIPPING AND DELIVERY.
The delivery will be to the address specified in your order. All of our in-stock orders placed on our website are normally shipped same day if it was received before 2.00PM local time (excluding weekends and holidays). The orders are estimated to arrive within 7-10 business days.

You can find information on the delivery cost at checkout, in your Order Confirmation email and online when you view your order in your Account. For further information regarding your order, please contact
• Our Boston Sales Office at bostonsales@adlens.com or +1 857 233 9813 and the lines are open Monday to Friday; or

You may also use our Adlens Order Tracking to check your order on our delivery services providers’ website and to obtain an estimated delivery date.

All sales are FOB shipment origin. Risk of loss passes to you upon shipment of the product from our facilities, and the occurrence of any damage during shipment will not relieve you from making payment of the balance of the purchase price

We shall not be liable for any delay or failure to deliver the products if the delay or failure is wholly or partly caused by circumstances beyond our control. We will make every effort to keep you informed of the product status in email but we maintained that we shall not be liable for such delay or failure. However, if the delay persists for such time that it becomes impossible for us to perform our contractual obligations, we shall send an email to provide you with the option to cancel the contract and to refund you in full as soon as reasonably possible.

Should you wish to amend or change your order, please contact:-
• Our Boston Sales Office at bostonsales@adlens.com or +1 857 233 9813 and the lines are open Monday to Friday; or

If you change your order, there may be changes to the delivery timescale and/or for the price you pay for the product. Once you provide details of such changes, we will notify you in email of the acceptance of your changes, take payment for the price difference on the new product and provide you your new shipment details.

9. CANCELLATION AND RETURNS.
We offer a no-questions-asked, 30 days return policy from the day you receive your delivery order. To return or to cancel a product purchased from Adlens, please complete the return form enclosed with your shipment and send it to [120 Lewis Wharf, Boston, MA, 02110, USA]. We will arrange a refund of the full cost of the product.
It is your responsibility to assure the quality of all goods upon receipt. If you encounter a problem with our product or believe it is damaged or it is incorrectly supplied, please contact our customer support team immediately to report your problems at [bostonsales@adlens.com] or [+1 857 233 9813]. We will work to resolve the problems as soon as reasonably possible by either providing you a full refund or exchange of equivalent product at your discretion. Please allow 7–10 days to process your return and credit your original form of payment. Please also see our Product Care & Warranty Policy, available here: https://adlens.com/product-usage-and-care/